❓ Frequently Asked Questions (FAQ)

Orders & Account

Q: How do I track my order?

A: Once your order ships, you’ll receive a tracking number via email. Click the link in the email or visit the carrier’s website for real-time updates.  

Q: Can I modify or cancel my order?

A: Contact us immediately at contact. We’ll try to adjust your order if it hasn’t been processed.  

Q: Why is my order delayed?

A: Most delays are due to customs, carrier issues, or high demand. Check your tracking link or email us for assistance.  

Shipping & Delivery

Q: Do you ship worldwide?

A: Yes! We ship globally. Delivery times vary by region see our Shipping Policy for estimates.  

Q: Who pays for customs fees?

A: Import duties/taxes are the customer’s responsibility. Fees vary by country—check with your local customs office.  

Q: What if my package is lost or stolen?

A: Contact us within 14 days of the marked delivery date. We’ll work with the carrier and Stripe to resolve the issue.  

Returns & Refunds

Q: How long do returns take to process?

A: Refunds are issued within 5–10 business days after we receive and inspect your return.  

Q: Can I exchange an item?

A: We currently offer refunds only. To “exchange,” return the original item and place a new order.  

Q: What if my item arrives damaged?

A: Email contact@globaleji.com with photos of the damage. We’ll send a replacement or refund immediately.  

Payments

Q: What payment methods do you accept?

A: We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay via secure checkout.  

Q: Is my payment information safe?

A: Yes! all transactions are encrypted and complies with PCI-DSS standards. We never store your card details.  

Q: Why was my payment declined?

A: This could be due to insufficient funds, bank fraud filters, or incorrect details. Contact your bank or try another card. 

Product Information

Q: Are your products authentic/new?

A: All items are 100% authentic and brand new unless stated otherwise.  

Q: How do I check product availability?

A: Inventory updates in real-time on our site. If an item is out of stock, you’ll see a notification on the product page.  

Q: Where are you based?

A: We’re headquartered in Hong Kong, with fulfillment centers worldwide for faster shipping.  

Q: How do I opt out of marketing emails?

A: Click “Unsubscribe” at the bottom of any email or update preferences in your account settings.  

Q: Can I use your content/images?

A: All content is copyrighted. For licensing requests, email contact@globaleji.com.  

Still Have Questions?

Reach our team at contact@globaleji.com or visit our Contact Us page.  
Response time: 24–48 hours (Mon–Fri, 9 AM–6 PM HKT).